More mobile consumers, constant innovation, global shopping experiences and rising customer expectations. These are just some of the drivers changing the way retailers are thinking about payments. Making these opportunities a reality – while keeping it simple for your customers and secure for your estate – is a challenge in itself, but how much more challenging is it to bring these enhancements to market, when one of your channels is a fleet of ferries crossing the waters around the UK?
Watch the webinar recording, where Robin Adams explores how P&O
Ferries made this a reality when they decided to take a future-proofed managed service approach – to make it simple to integrate and support new payments channels alongside their existing channels, (on-board, online and via call centres). A key driver of the project was to reduce the costs and scale of PCI compliance. Robin Adams shares how P&O adopted the same best practice approach that many leading retailers are taking, by shifting from a multi-platform, fragmented payments infrastructure to a simplified and fully integrated approach.
Watch the webinar recording:
Key considerations Robin will talk through:
- Learning from the retail industry experience to create a best-of-breed, PCI compliant omnichannel infrastructure
- Making it easier and even more secure for customers to do business with P&O
- Lowering transaction costs, and more importantly, driving revenues
- Integrating P&O legacy channels – how long did it take, when were the benefits visible
- Reducing the costs of fraud
- The opportunity to use tokenisation to understand customers' journeys better, enabling P&O to serve them better
What will attendees learn?
- How a leading brand is making omnichannel compliance a reality
- How to approach the task of integrating your channels
- How to reduce PCI scope while growing your channels
- How to improve the purchasing experience and understand your customers better by adopting a consistent cross-channel approach
- How to reduce costs, grow revenues and simplify infrastructure through a managed service model