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Omnichannel across the channel: How P&O Ferries is making customer payments more secure

29 Apr 2015
Start time: 11:00
Venue: Online
Location: Webinar

More mobile consumers, constant innovation, global shopping experiences and rising customer expectations. These are just some of the drivers changing the way retailers are thinking about payments. Making these opportunities a reality – while keeping it simple for your customers and secure for your estate – is a challenge in itself, but how much more challenging is it to bring these enhancements to market, when one of your channels is a fleet of ferries crossing the waters around the UK?


Watch the webinar recording, where Robin Adams explores how P&O
made this a reality when they decided to take a future-proofed managed service approach – to make it simple to integrate and support new payments channels alongside their existing channels, (on-board, online and via call centres). A key driver of the project was to reduce the costs and scale of PCI compliance. Robin Adams shares how P&O adopted the same best practice approach that many leading retailers are taking, by shifting from a multi-platform, fragmented payments infrastructure to a simplified and fully integrated approach.


Watch the webinar recording:
Key considerations Robin will talk through:

  • Learning from the retail industry experience to create a best-of-breed, PCI compliant omnichannel infrastructure 
  • Making it easier and even more secure for customers to do business with P&O
  • Lowering transaction costs, and more importantly, driving revenues 
  • Integrating P&O legacy channels – how long did it take, when were the benefits visible
  • Reducing the costs of fraud
  • The opportunity to use tokenisation to understand customers' journeys better, enabling P&O to serve them better

What will attendees learn?

  • How a leading brand is making omnichannel compliance a reality
  • How to approach the task of integrating your channels 
  • How to reduce PCI scope while growing your channels 
  • How to improve the purchasing experience and understand your customers better by adopting a consistent cross-channel approach
  • How to reduce costs, grow revenues and simplify infrastructure through a managed service model


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