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The Logic Group Blog

Welcome to The Logic Group Blog, where our experts will share their views on customer interaction and give you their take on the industry developments affecting you today.
P2PE solutions are a great option for retailers looking to minimise costs but only when implemented correctly. If your solution isn’t PCI-validated, you’re not just missing out on savings; you’re potentially exposing yourself to additional costs. If you want to learn about how a comprehensive P2PE offering can save you the time and money, ensuring you can focus on delivering great products and experiences to your customers, speak to The Logic Group.
July 21, 2014

So the World Cup is almost done and dusted for another four years. I have not seen the figures for the sales of soccer “plush” over the last month, but the predictions suggested that there would be little enthusiasm for a branded shirt costing between £50 and £60. The forecasted average spend was £16 per head and the prediction was that the average English fan would spend £20 for a branded shirt. We will have to wait to see what the actual spend rates are. But I suspect that it will be the English team’s performance, more than anything else that will have supressed the sale of shirts!


Recent figures from UK Card Payments show that we are spending more, as a nation, than twelve months ago. 6.7% up on 2012 and three out of every four pounds spent in shops today is using a payment card according to the UK Card Association.


July 9, 2014

Retailers have good reason to be concerned that their business systems are becoming the focus of cyber-criminal community efforts. Retailers face a greater challenge than most organisations in that they have a number of significant issues to overcome. Benj Hosack, Director at our partner Foregenix talks about some of the main challenges for retailers.
June 24, 2014

Consumers continue to engage with well-designed loyalty programmes that provide tangible benefits and insight-led propositions across different segment groups. These range from focused communications that leverage sophisticated customer insight, to perhaps simpler yet rewarding stamp card solutions. Consumer loyalty is alive and kicking, but the retail environment is changing and this is affecting how consumers want to engage with them and what they expect in return.
June 9, 2014

There has been an increased buzz in the world of contactless mobile payments over the past few months. Visa, Mastercard and Google have announced support for Host Card Emulation (HCE), marking a potential turning point for NFC-enabled mobile wallets. But how will these announcements effect retailers and what will the payments and loyalty landscape look like moving forward as a result?
June 5, 2014

Becoming PCI DSS compliant and securing customers’ details is a complex undertaking. Few suppliers have a certified P2PE solution today. However, The Logic Group was the first company worldwide to achieve the validation of its P2PE application by the PCI Council. The Logic Group is a leader in security and secure payment solutions and P2PE is a focus area where we are forging ahead with serious investment to help protect retailers and shoppers alike. Read on to see our list of things retailers should know about P2PE.
June 3, 2014

Our clients tell us that a strong, joined up strategy, providing a consistency of brand across multiple shopping channels, is the critical success factor. It is important to recognise the shopper at different points in the single shopping journey. Providing the trusted environment, the choice of channel and the personalised interactions that surprise and delight the shopper are business priorities for the retailer. Each interactions provides an opportunity for the retailer to build and develop the relationship with the individual shopper and, therefore, to influence and enhance the experience for the next time.
May 19, 2014

All brands acknowledge that they need to be more agile in order to succeed in today’s consumer-driven environment. Whether you are in the retail, financial services, travel, leisure or hospitality sectors, your customers expect their interactions with your brand to be more rewarding experiences. For every engagement a customer has with your business, how are you incentivising them to return?
May 15, 2014

At The Logic Group our clients and our partners help us to stay ahead of important developments in the market. It is an exciting time with a lot of change taking place. The power of the consumer is growing and new innovative technologies are driving and supporting these changes.

Our clients tell us that their customers are demanding the ability to make payments any hour of the day, every day of the week and every week of the year. Consumers want to be able to make their payment wherever they are and they want to know that this interaction, with a chosen retailer, is a safe and secure one. Read on to see the different future that we see.


May 8, 2014

When it comes to protecting our hard-won cash, we are all naturally cautious. We’re loath to trust new methods and technologies of making payments or managing our money. With the recent launch of mobile-to-mobile payment platform Paym, Jon Banks looks at the challenges and success ahead for Paym to revolutionise the world of mobile payments.
May 1, 2014