The Logic Group Blog

Welcome to The Logic Group Blog, where our experts will share their views on customer interaction and give you their take on the industry developments affecting you today.
I've spent the last few weeks getting used to our new office. It's bigger, better and has the Barclaycard logo proudly looking back at me on every wall. Our new offices represent how we're truly becoming one organisation, with the right people and teams sitting next to each other, working together every day. So how do you celebrate the start of a new journey?
August 1, 2016

The Logic Group: world’s first PCI-accredited company for P2PE versions one and two. Double First Puts The Logic Group Top of the P2PE Class.
June 27, 2016

The third in this series of Blogs on online payments is all about how to make sure your online retail business offer a safe and reliable customer experience. Read on, and don't forget to sign up to the webinar next week on online payments! 1. Comply! Comply! Comply! Keeping pace with PCI DSS is one of the most important things you can do, yet it’s something that the customer will never know about. This is a worldwide security standard for everyone processing payments, regardless of size. If you mishandle data
June 2, 2016

My first Blog on 'The Trials and Tribulations of an Online Retailer' talked around the subject of the exponential growth in online sales. We’re now moving on to someone who is essential to ensuring the online journey happens smoothly and that is the eCommerce Manager. My second Blog therefore shows how integral this role is to ensuring your customers enjoy their online experience with you and keep coming back. I welcome any comments you'd like to make!
May 19, 2016

Whilst shopping online is growing at exponential rates (interestingly Verdict Retail says that online payments will reach the dizzy heights of £62.7bn!) it comes with some downsides for both consumers and online retailers. In the physical world we are getting very comfortable with using our plastic or phone to tap to pay and we expect the same trustworthy, quick and easy experience when shopping online. If you are an online retailer offering your customers a fantastic experience in your virtual store what happens when they get to payment? The experience should be a good one so your customer checks out easily, trusts that their payment will be handled securely and wants to come back. No abandoned baskets for you! Happy days.
May 12, 2016

Your customer data (email addresses, transaction history and such like) is a bit like having a pet cobra: treat it well and you have a really cool pet that makes for great smoasting. But if you don’t look after it you’re likely to become a funny/tragic news story in a Wednesday edition of a popular tabloid. Well, not exactly but both can come back to bite you and cost you an arm and a leg.
May 9, 2016

A big year all round, and this is really only the tip of the iceberg. How will 2016 live up in terms of momentum? Luckily, The Logic Group boasts an enviable amount of experience and expertise in this area so we asked members of our team from across the business to find out what exactly might be in store. It’s fair to say things don’t look like letting up anytime soon…
January 6, 2016

Almost a year on from The Logic Group’s acquisition by Barclaycard, the two companies took the opportunity to host an event for our existing customers that would provide some insight into why we’ve joined forces, our experiences thus far and our strategy for the coming year. It also presented the opportunity for some fantastic speakers.
December 16, 2015

The popularity of Black Friday this year has been a brilliant success for our retail partners. Helping so many of our client’s process record-breaking transactions, and in the process building loyalty among so many customers, is something that truly endorses our technology. It does not stop here though, retailers must continue to provide a seamless experience across the Christmas period before they can toast their successes.
December 9, 2015

It’s that time of year again. With high streets basking in the last throes of the summer sun, retailers are beginning to deck the halls with boughs of holly as they prepare for Christmas 2015, with Selfridge’s in London already launching its Christmas shop. As retailers gear up, and plan their strategies for the holiday season, the main topic for discussion will be who will get it right (John Lewis and Next scored high marks for their click and collect services last Christmas) and who will fall at the first hurdle?
September 15, 2015