“With The Logic Group's software, the options are endless - we are free to sell anything via the kiosks and Internet. The Logic Group's software underpins the essential e-commerce element of the project.” – Scottish Tourist Board
Recent years have seen extraordinary growth in Customer Not Present (CNP) purchasing, which now accounts for ten percent of consumer spending. This impressive growth has only been outpaced by the growth in CNP fraud, which increased by 68% in the same period, becoming the single biggest fraud type. In addition, consumers are still concerned over online security; a recent survey from MasterCard showed that online sales would be £5.57 billion higher if consumers could be reassured about online security, an increase of some 6.9 million people.
With consumers still concerned over online security and with ecommerce transactions 25 times more likely to be disputed and charged back than traditional transactions, the need to combine CNP card processing with the assurance of strong anti-fraud and security measures is clear. Steps have to be taken to tackle this crime and ensure the critical element of consumer confidence is not lost.
The Logic Group has developed a comprehensive CNP solution to address these problems. This solution is a portfolio of software tools that handles card verification, payer authentication, risk management and card authorisation together with the assurance of strong security protection. Together, the products help to detect, reduce and deter payment card fraud:
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Opal – a new merchant plug-in, enabling merchants to benefit from issuer payer authentication initiatives – Verified by Visa and MasterCard SecureCode™. Where the liability for chargebacks normally rests with the CNP merchant, adoption of these initiatives returns the liability to the bank. |
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Card Security Codes – checking of Card Security Codes and verifying cardholder address details against an Address Verification System. |
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Risk Management - automatically detect high-risk orders and allow them to be individually assessed before a decision is taken to accept or reject the transaction. |
The Logic Group has also introduced a product specifically for the needs of callcentres and mail order firms:
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Oasis2 – the de facto standard for call centre and back office transaction processing. Oasis2 provides a friendly browser-based data entry interface to Solve/SE, allowing card and sales details to be submitted for authorisation. |
Online loyalty modules can also be used to provide the consumer with an up to date points balance on every visit, and deliver personalised offers in real time at the point of sale based on their purchasing history. Web services can also allow the company’s loyalty solutions to be seamlessly integrated into client websites.
