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Reducing the Scope of PCI DSS compliance from the Contact Centre

We provide hosted payment pages as well as direct integration technologies for contact centre environments for secure payment processing.  Our payments technology is further complemented by the secure telephone call recording functionality from Semafone.

 

At the point of taking a payment, the Semafone technology will block the dial tones from both the agent and call recording system, passing the payment details directly to us to manage the payment.   Combined with our tokenisation capability, you can eliminate the risk of fraud to your organisation and end customer, as payment information is not heard by the agent, or stored by your business.

 

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