Integrated Tax Free Shopping Solution Delivers Improved Customer Experience
ExCel - July 1st:- (Retail Solutions, ExCel London – Stand C19)
Nigel Dasler, Vice President Sales, Global Refund makes the case for integrated solutions at The Logic Group’s Solution Showcase Seminar
Retail Solutions, ExCel London, 1st July, 2008: “When the average basket spend is £450, it pays to enhance the speed and ease of which you detect customer eligibility for Tax Free Shopping,” said Nigel Dasler, Vice President Sales for Global Refund, speaking at The Logic Group’s inaugural Solution Showcase seminar programme at Retail Solutions 2008.
Global Refund reported that it is experiencing a healthy rate of sales growth at 5%, despite the supposed negative impact of the credit crunch on retail spend. Why? “In partnership with The Logic Group, we’ve developed and introduced integrated front-end solutions for the tax free shopping process. This is a tremendously efficient and effective way to deliver real value to the market. With an integrated, detection and completion rates are dramatically increased, which delivers tangible financial returns to retailers and customers. Automatic detection eligibility for Tax Free Shopping through instantaneous card verification delivers a rewarding and hassle-free experience for all parties,” explains Dasler.
The implementation of a faster Tax Free Shopping process at the point of sale can also help to increase customer footfall and basket size, Dasler confirmed.
“Customers are likely to receive a 10 per cent refund on completion of each tax refund form. Improved detection and completion rates, coupled with a positive customer experience, multiply the opportunity for retailers to up-sell,” he concluded.
The Logic Group’s Solutions Showcase, designed to help retailers solve critical business issues in the real world, was an engaging programme of practical, thought-provoking discussions by respected industry leaders. More than 15 presentations were staged on Stand C19 throughout the duration of Retail Solutions 2008, including those from Nick Barth, Customer Insight Lead for MicroStrategy; James McDonald, Head of Contactless Payments, Barclaycard Business; and Simon Atkinson, Managing Director, Loyalty for Ipsos MORI.
Integrated multi-channel operations, PCI:DSS compliance, managed services and in-depth perspectives on fraud prevention are just some of the many other speaker sessions that made their debut as part of The Logic Group’s Solutions Showcase during Retail Solutions 2008.
About the Logic Group
The Logic Group partners with leading organisations across Europe to enhance the effectiveness, security and profitability of their customer interactions.
The company focuses on the secure management of information and transactions delivering improved customer insight and loyalty, the provision of trusted card processing and payment environments coupled with the flexible IT infrastructures that support the enhancement of customer experience across all points of interaction.
The Logic Group aims to grow business value for its clients through innovative, high quality IT services, solutions and products that can help them deliver increased revenue, improved profit and reduced operating costs and risk.
The company is able to leverage in excess of 20 years experience in its field working with over 1,000 organisations across the financial services, retail, transport, communications, utilities, and leisure and hospitality sectors worldwide.
About Global Refund
Global Refund is a market-leading provider of financial services for the merchant market in their interactions with international customers.
Founded in 1980 Global Refund now has local presence in 40 countries, with over 200 international Cash Refund offices on five continents, supporting clients in Europe, Africa, Asia, Australia and the Americas.
We are serving more than 38,000 travellers every day with tax refund and dynamic currency conversion services, and more than 240,000 merchants around the world choose Global Refund in their interaction with international customers.
www.globalrefund.com
Global Refund
Richard Brown, Sales Manager
+ 44 (0) 20 8232 1925
