The Logic Group operates a sophisticated Help Desk for all loyalty support calls from both the subscribers and the client’s staff. The facility deals with all levels of queries, from lost cards to changes of address with scripted responses ensuring that customers receive a consistent message. An analysis of calls by category is carried out regularly to ensure that the system runs smoothly at all times.

All calls are automatically logged with details including, operator, action required, action taken and the time taken to clear problems. An automatic escalation procedure ensures that no call or query remains outstanding without an alert being generated. Electronic document interfaces ensure that all customer correspondence is available via the helpdesk screens.

To view the Managed Loyalty Services Product Sheet click here..