For many, spring is characterised by a time of contemplation during Lent, coupled with the anticipation of chocolates and gifts at Easter, and the prospect of extended leisure time to hit the shops, catch up on DIY jobs around the house or go out with the family. This mind-set perfectly mirrors the practices and processes of The Logic Group’s customers at this time of year, as they reflect upon their business’s current state and prepare for one of the busiest retail and leisure periods of the year, hopeful of reaping their due rewards from it. In this issue of Logic Matters we give you our guide to forward planning for busy times, particularly how Smart-TPS can help mid-tier retailers at Easter; we look at our mobile marketing voucher initiative; we introduce our solution for GE Edge cards – a great boon for retailers; we outline our essential eleven issues for combating contact centre fraud; we consider our Insight Consultancy practice; we advise our clients about the 1st July deadline for the final migration from Switch to Maestro; and finally we offer our top ten reasons for choosing a managed service for business process outsourcing. Everything you need for a Happy Easter, but without the calories!

Increasingly mid-tier businesses are under pressure to implement Chip & PIN on two fronts: from above, with acquirers levying additional surcharges on credit card transactions, and from below, with the groundswell of expectation from consumers. Added to this is the prospect of massive peaks of activity in retail and leisure sectors over Easter. Where there is fear, concern and anxiety, however, The Logic Group’s smart transaction processing service, Smart-TPS, brings hope, reassurance and a practical solution for the mid-tier.