Are you worried about PCI compliance and fraud in your contact centre and customer not present environments?
The Logic Group is hosting two webinars with Semafone on June 7th at 11am and 2pm which will cover the ways to address PCI compliance and fraud.
Why should you attend
This webinar provides valuable insight into how you can remove card holder data from your call handling environment and maintain compliance in your contact centre.
What you will hear
- What are the latest thoughts on card not present transaction handling
- How you can take the physical contact centre, the agent desktop, the contact centre network and the CRM system out of PCI DSS scope
- How the elimination of agent fraud, increased customer satisfaction and reduced Average Handling Times can be achieved as an additional benefit to PCI DSS compliance
- How it is possible to substantially reduce the cost of achieving compliance and process voice transactions without having card data in your contact centre