Admiral Insurance
'The level of business we were doing reached the point where it was beyond what our previous software could handle. Our acquiring bank recommended The Logic Group and the Solve Product Suite to us as a solution. The Logic Group came in on time, within the schedule it promised, and we are very happy with the support that was provided.'
Apollo Cinemas
'Payment processing is crucial to our business, and we needed a company with the systems and resources to grow with us as we bring new cinemas online over the coming months. The Logic Group was the obvious choice, offering a secure, reliable and scalable payment processing service.' - Nick McKieran, Project Manager at Apollo Cinemas
BAA
'We needed a supplier that could bring a fresh perspective and improved levels of service to the WorldPoints programme. The Logic Group has a wealth of expertise in running loyalty schemes and were the obvious candidate to turn to. Their service has been highly flexible and has allowed us to offer much more with WorldPoints. Using The Logic Group’s Managed Loyalty Services meant that we could take WorldPoints forward in a marketplace that is ever more competitive.' - Stephen Ross, BAA Head of Customer Development
BP
'We've worked with The Logic Group for a number of years. Their E-Top-Up implementation was a major success, so when we wanted to incorporate congestion charging, they were the logical choice to ask to develop the system. We're already seeing increased fuel and kiosk sales at many outlets as drivers choose to fill up and shop with us when they need to pay the congestion charge.' - Allan Abernethy, BP Retail Trading Category Controller
BSkyB
'Over the last six years I have been very happy with both The Logic Group's products and support. If only all suppliers of third-party software products could deliver such quality products and support as The Logic Group, my job would be a breeze!'
B&Q
'The Logic Group recognises the importance of the software to our business and understands that customer support doesn't stop with supplying the software. Their after-sales service has been superb.'
Carole Nash Insurance
'Reducing the average call time by 30 seconds might not sound a lot, but with 130 call centre agents
dealing with between 4-5,000 calls per day, it has an enormous impact on productivity – each of our call centre agents saves nearly 20 minutes per day using the Solve Product Suite... we would not have been able to sustain our
business growth without implementing the Solve Product Suite.
With the Solve Product Suite being both flexible and scalable, I
am confident that it can cope with all our future business
needs.' -
Paul Donohue, Carole Nash Systems Development Manager
Conoco-Phillips
'The Logic Group had the best credentials for the job. They specialise in loyalty and they had the best technology... The Logic Group's approach to this scheme was brilliant and it works extremely well... They’ve been very responsive and have a very good understanding of the business issues. Everything has been delivered on time and on budget.'
Everton Football Club
'The Logic Group Software is stable, the company has an excellent reputation and when required, we always find the support and development teams are efficient and responsive.' - Steve Etheridge, Everton IT Director
Goldsmiths Group
'As The Goldsmiths Group is a company committed to expansion, The Logic Group's Solve/SE provides us with a software solution which radically simplifies the task of adding new branches to our network.'
Guilbert Niceday
'The Logic Group has provided a robust and reliable solution for authorising payments, by credit, debit and purchasing cards, in real time. The Purchase-Solution from The Logic Group has helped us to reduce bad debt and improve debtor / creditor ratios.'
Habitat
'The Logic Group’s experience of card payments was key in our decision making process. It was vital for us, as an international brand, to work with a company that could offer us a platform for new services, like electronic gift cards.'
Halifax, Bank of Scotland
'The system performance is good, authorisation is rapid and there have been no problems with the handling of settlement files. Useful statistics reports are produced, allowing 'drill down' and provision of audit trail. Overall, the solution has more than fulfilled current business requirements and offers a sound base for future developments.'
HSS Hire Group
'Our investment in Logic Group software will benefit both ourselves and our customers. We are confident that even more customers will now make us their supplier of choice because, at the end of the day, purchasing cards give them far tighter control over their budgets and make life easier for all concerned.' - Bob Brereton, IT Director, HHS Hire Group
John Lewis
'The Logic Group has enabled us to add an extra layer of security to our website and the use of a managed service has removed a considerable headache from our day-to-day operations and helped us to improve profitability.' - Will Jones, John Lewis Project Manager
Littlewoods
'The Logic Group's Solve/SE has the ability to authorise our credit and debit card transactions in just a few seconds, which results in improved customer service as well as a reduction in Merchant Service Charges and fraud.'
Mannatech
'We chose The Logic Group because we believe it has the infrastructure and expertise in place to effectively manage our payment transactions. The Logic Group has a track record of processing large numbers of transactions from around the world, so we were satisfied they could handle our volumes and country coverage. Based on its experience, The Logic Group has ensured us that the implementation will go smoothly and, most significantly, that additional countries can be brought on-line quickly as necessary.' - Kyle Cox, IT Project Manager, Mannatech
Norwich Union
‘The combination of technical expertise and a pragmatic approach from The Logic Group contributed to the successful and timely delivery of our business initiative.’
O2
'From initial purchase through to ongoing support, The Logic Group has consistently provided value for money. Our contacts are well-informed and flexible, offering technical and consultancy expertise at the highest level.'
Orange
'We have found The Logic Group solution very flexible and adaptable to our changing business requirements. The fact that the company is represented on the APACS committee also means that we are kept informed about quality developments that are planned.'
QVC
'QVC has seen a major difference since we upgraded to The Logic Group's solution; improved speed of authorisation, increased throughput, improved reporting for our finance department and a saving of approximately £6,000 per month on transaction charges from the previous system.'
Rugby Football Union
'Ensuring quick, secure customer transactions is business-critical on match days and the RFU needed a partner it could rely on - we found that in The Logic Group.'
Scottish Tourist Board
'With The Logic Group's software, the options are endless - we are free to sell anything via the kiosks and Internet. The Logic Group's software underpins the essential e-commerce element of the project.'
Screwfix
'We found The Logic Group to be extremely professional throughout the project. Its consultants demonstrated a unique combination of strong management skills and technical knowledge, together with a refreshingly flexible approach to problem solving. They worked closely with everyone at Screwfix at all times, becoming a seamless extension of our IT department.' -
Roger Gatford, Screwfix Programme Manager
Statoil
'We are planning to develop a much closer relationship with The Logic Group, using a tried and trusted technology and a known supplier to enable us to roll-out 'off-the-shelf' with the greatest degree of standardisation and control.'
Tesco
'The Logic Group’s software-based solution gives us the vendor independence we want, coupled with the best performance available. And in a multi-lane environment, changing software rather than hardware is far easier, quicker and much cheaper. Now our customers can look forward to shorter queues and faster transaction times'. - Tesco project manager Stewart Hopkins
Tesco
'We've been working with the Logic Group team since 1988 and today our business uses their technology to process millions of card transactions across our stores every week. The award is well-deserved, as The Logic Group is not only working with large retailers such as ourselves, but is also helping protect UK consumers wherever they choose to shop.' - Nick Mourant, Group Treasurer at Tesco
Teleflorists
'There is no doubting the value of The Logic Group's software and proven effectiveness to increased efficiency in two of our business growth areas for order processing - Call Centre and the Internet. Both departments have seen increases exceeding 120% in the last 12 months, and we just wouldn't have been able to cope without the speed of online credit card processing.'
Travis Perkins
‘The Monday after the new system went live, I received an e-mail from a branch manager saying that the new solution was ‘brilliant’. Although you can analyse figures and measure the cost benefits of the new system against the old one, you simply cannot put a value on improved customer satisfaction and staff morale. We were very pleased.’ -
Frank Smith, IT Director
Uniqlo
'The new system has not only dramatically reduced our costs by nearly 90% per store per year but has also enabled a much faster transaction time. In addition, the solution has enabled a much-improved service level and single points of failure have been removed. Most importantly, these changes at the centre have noticeably improved staff and customer satisfaction in each of the stores' - Mark Bulmer, property & IT manager
Wanadoo
'We chose The Logic Group because its software had a track record of easily handling the large number of credit and debit card transactions that our company deals with. Outsourcing has streamlined our operations allowing us to focus on our core business thereby easily repaying our investment.' - Tim Phillips, Operations Director
William Hill
'The best way I can describe our new EFT system is Turbo-charged! We have not had any problem since we went live with the CNP-Solution from The Logic Group. ' -
Mike Ellis, Information Services Director